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National Multiple Sclerosis
Society teams up with M42 to
launch MS Helpline in the
UAE
(ABU DHABI)
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The National Multiple
Sclerosis Society (NMSS)
has launched the "MS
Helpline," a new service
designed to provide
information on specialist
Multiple Sclerosis (MS)
healthcare practitioners
across the UAE. The helpline
also offers active listening
support and facilitates
mental health assessments.
It also serves as a data
collection tool to build the
NMSS’s database and enhance
existing programs.
This initiative, supported
by Mubadala through the
Mubadala Foundation and
operated by
M42, offers
guidance, advice, and
information while providing
confidential and impartial
assistance to the MS
community.
The MS
Helpline, accessible by
dialing 800677, is the first
phone-based support
initiative for people living
with MS in the UAE. It
offers access to essential
resources, referrals, and
guidance on clinics with MS
specialists and is available
from 10 am to 10 pm, seven
days a week.
H.E.
Ahmed Taleb Al Shamsi, CEO
of the Emirates Foundation
and Vice Chair of the NMSS,
said, “The UAE’s leadership
prioritizes advancing
healthcare for everyone and
the NMSS is committed to
improving access to
necessary medical services
for people living with MS.
With the launch of the MS
Helpline, people living with
MS and their primary carers
can now easily access
information and resources to
help them in managing MS.
“We are proud that this
helpline is a regional first
for dedicated MS support. We
look forward to enhancing
the service based on
feedback from the MS
community, as we move
towards its next phase of
implementation. The NMSS
values its collaboration
with M42, and the support
provided for the launch of
the MS Helpline, which has
been instrumental in
availing this service.”
“We believe that
partnerships and
collaborative efforts among
various stakeholders are
crucial for tackling the
challenges of MS and
building a supportive
ecosystem across the UAE.”
Al Shamsi concluded.
Mansour Ahmed Al Ketbi,
Deputy Chief Corporate and
Human Capital Officer at
Mubadala said, “The
introduction of the MS
helpline is an important
service that we are proud to
support. Our collaboration
with NMSS and Ma'an
underscores our ongoing
commitment to enhance social
efforts that drive positive
outcomes in our community.
We aim to enhance the
quality of life for those
affected by MS and ensure
they have access to the
necessary support and
resources.”
Hasan
Jasem Al Nowais, Managing
Director and Group Chief
Executive Officer at M42 and
Chairman of Cleveland Clinic
Abu Dhabi, added: “We are
honored to team up with the
National Multiple Sclerosis
Society to provide an
invaluable lifeline to the
MS community in the UAE.
People living with MS often
feel isolated, so this
helpline will address their
needs and concerns,
providing personalized
guidance, assistance and
support to help them live
fulfilling lives and reduce
the anxiety associated with
the condition. Operating
outside of normal working
hours, it will fill the gap
currently experienced by
people living with MS.”
The MS Helpline aligns
with the National MS
Coalition's objectives,
announced by the NMSS on
World MS Day in May 2024.
The coalition aims to
implement a national MS
agenda, foster cooperation
and knowledge sharing, and
establish a formal framework
to achieve NMSS’s priorities
and mandates and bettering
the lives of people with MS.
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